How safe is the information being shared during a virtual doctor visits appointment?

UnitedHealthcare requires all network providers, including virtual doctor visit providers, to comply with all applicable laws, including laws relating to the security and confidentiality of patient information. Virtual Doctor Visits providers are covered entities under HIPAA and its regulations. Therefore, these providers have direct legal requirements to protect and secure confidential patient information. Virtual visit providers determine the manner and means by which they meet these privacy and security requirements. More information regarding security and privacy is available on the virtual doctor visit providers' websites.

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In February 2020, as COVID-19 began to spread and surge across the United States, the CDC advised physicians and the public to engage in social distancing and seek care virtually via telehealth when needed. Since March 2020, the use of telehealth has risen by over 50% compared to that same time period in March 2019, and it continues to rise.

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You woke up with a red gooey eye. Or you have a fever, cough, and feel very tired. Or maybe you simply want an expert to answer some medical questions for you. If you can’t get an appointment with your primary care physician (PCP) for 2 weeks, what can you do? Is a telehealth appointment safe? Will you get good care?

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Congratulations; you’ve made the decision to consider online therapy. My goal here is to provide more clarity about the experience from my perspective as a therapist, my professional experiences working with individuals online, and what you can expect from an online visit.

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