What should I consider when choosing a network Virtual Doctor Visits provider?

– Does the provider group operate in the state you are when you need care?
– Does the provider group prescribe in the state you are when you need care?
– On average, how much experience do the physicians in the provider group have?
– Do you like the provider group's website and/or mobile app experience?

Other questions related to UnitedHealthCare Virtual Visits on Amwell

Some virtual doctor visit provider groups list other services like nutrition counseling, lactation services, therapy, and psychology services. Are these covered under my virtual doctor visit benefit?
Are additional languages (besides English) supported by virtual doctor visit provider groups?
Are virtual doctor visits covered under my employer's UnitedHealthcare health plan? What kinds of medical services can be provided using a virtual doctor visit?
How safe is the information being shared during a virtual doctor visits appointment?
Will virtual doctor visit information be shared with my Primary Care Physician (PCP)?
What happens once I reach the virtual doctor visit provider group's website? What happens during an actual virtual doctor visit?
Where can I find out what providers are in the virtual doctor visit network and how do I access them?
How long is the wait to see a doctor once I am at the provider group's site? Can I schedule an appointment instead of waiting?

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You woke up with a red gooey eye. Or you have a fever, cough, and feel very tired. Or maybe you simply want an expert to answer some medical questions for you. If you can’t get an appointment with your primary care physician (PCP) for 2 weeks, what can you do? Is a telehealth appointment safe? Will you get good care?

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In February 2020, as COVID-19 began to spread and surge across the United States, the CDC advised physicians and the public to engage in social distancing and seek care virtually via telehealth when needed. Since March 2020, the use of telehealth has risen by over 50% compared to that same time period in March 2019, and it continues to rise.

Frequently Asked Questions