Diabetes Treatment Online

Diabetes, also known as diabetes mellitus, occurs when the body’s blood sugar levels are too high.


Diabetes symptoms can vary, but patients typically experience:

  • Increased thirst
  • Frequent urination
  • Hunger
  • Fatigue
  • Blurred vision
  • And more.

Managing Diabetes Online

If you have received in-person care for a condition like diabetes that needs chronic care management, you can see a provider online for ongoing care.

Many studies have proven telemedicine to be a very effective means of managing your diabetes and the residual health issues that are associated with it. A study conducted by the Healthcare Information and Management Systems Society (HIMSS), found that participants had lower hemoglobin A1c levels after a series of telemedicine visits. In addition to hemoglobin A1c, many studies found that telemedicine visits also led to decreases in blood pressure, low density lipoprotein cholesterol, and body mass index.

While Amwell is able to diagnose certain conditions with observable symptoms, (e.g., acne, arthritis, concussions, knee pain, etc.), diabetes is a condition that requires specialized equipment and an in-person visit to diagnose. Once you receive a diagnosis of diabetes, however, Amwell can be a very effective partner for you in the management of your diabetic condition.

(NOTE: Every provider treats patients and prescribes medications at their own discretion. Some providers may not be comfortable treating chronic care conditions online and that is OK – please mention that you are looking for ongoing chronic care management at the start of your visit to avoid confusion.)

With Amwell, you can set up your free account and schedule a visit with trusted providers in minutes. Before your visit, you should have available your latest A1c reading (this test measures your average blood sugar level over several months), and a log of the daily blood glucose levels that you take using your glucometer. Also, make sure to tell your telehealth provider about any other medical conditions, existing prescriptions, or over the counter medications you are taking. Some medications do not react well with others, so it’s important to be honest and open with your provider to avoid complications.

During your visit, your provider may review your glucose test results (which you will need to track in between visits), discuss what may have caused spikes or dips in the results, and review the medications you are taking to manage your blood glucose levels. Your provider may also make recommendations that could help you achieve better compliance with your diabetic treatment regimen, and discuss lifestyle issues – like diet, exercise, and sleep – that can help you improve your A1c and overall health.

If changes in your medications are needed, your Amwell physician can provide advice on what medications are available. Also, if necessary, online prescriptions are now available to patients nationwide. Because diabetes medications are not controlled substances, the availability of telehealth services in all 50 states means you can have a visit and potentially receive a prescription anywhere across the country. There are some restrictions - if you are having a telephonic or phone only visit, stricter regulations will apply. In certain states, you may have to have a video visit to get prescribed.

Answers to many of the questions you may have are included below. If you don’t see your question answered below, please reach out to our support team at support@americanwell.com or call 877-410-5548. We have highly trained health service specialists standing by to take your call, 24/7.

Practice Telemedicine

Practice Telemedicine

Are you a provider interested in practicing telemedicine? Learn more about how to list your practice and start seeing patients within days.

How to register your practice ›

Got Questions? We’ve Got Answers.

See below for answers to some of our most common questions. You can also call us anytime 24 hours a day at 1‑844‑SEE‑DOCS for questions about our services or to speak to a doctor about your symptoms or conditions.

  • What if I don’t have current vitals before my visit?

    Your Amwell physician can learn a lot about your diabetes from vital signs, but obviously is not able to take them during the visit. Having current vital sign results will make the online session more effective. Examples of vital signs you should provide to your Amwell physician include: most recent Hemoglobin A1c; a range of your recent blood glucose levels for morning, before lunch, before dinner and bedtime; and most recent blood pressure.

  • What are common causes of Type 2 diabetes?

    There is no proven cause of Type 2 diabetes. The condition is linked to being overweight, but not everybody with Type 2 diabetes is overweight. Genetic and environmental factors may also play a role.

  • Can telemedicine improve a patient's ability to self-manage diabetes?

    Yes, in fact, a number of studies have been conducted to study the ability of telemedicine to help patients achieve better diabetes self-management. A study published in the Diabetes Journal, was conducted in South Carolina and followed patients with diabetes; some were followed through a telemedicine program, while others were followed in the usual way, through on-site physician follow-ups. Those followed through on-site follow ups saw only a two percent reduction in their Hemoglobin A1c levels, while the average A1c of those in the telemedicine decreased by almost 12 percent. Subjects in the telemedicine group also experienced greater weight loss and improvements in their LDL (“bad”) cholesterol levels.

  • How important is it for me to manage my diabetes?

    It is VITAL to your well-being that you to manage and control your diabetes. Diabetes is the seventh leading cause of death in the United States, and puts you at a much greater risk for stroke, blindness, kidney disease, heart disease, and limb amputations.

  • How can a telemedicine visit be better than an in-person visit?

    It isn’t about which is better; it’s about availability and access. Ideally, everyone would have unlimited access to personalized healthcare, but we do not live in an ideal world. Telemedicine bridges those instances when distance, access, and special needs interfere with the provision of healthcare and preventative measures, like diabetes management.

  • What is a bridge prescription?

    When an Amwell physician determines you need a change in medication, he or she may prescribe a “bridge prescription.” A bridge prescription is an order for a limited supply of medication – usually enough for 15 to 30 days – that will cover your needs until you can see your primary care physician and receive a physical examination to determine if the medication is right for you and if a longer-lasting supply is warranted.

  • What is the difference between Type 1, Type 2, and gestational diabetes?

    Type 1 diabetes occurs when the immune system destroys the cells that release insulin, which is a hormone that helps the body use or store glucose. Type 2 diabetes develops when the body isn’t able to use insulin properly. Gestational diabetes is a condition that pregnant women develop when their body is not able to make and use insulin properly during pregnancy.

  • Can I get a prescription for diabetes medication online?

    Generally speaking, refills or bridge prescriptions are available from your Amwell physician with an online video visit; however, in those states that allow it, new prescriptions for non-controlled medications (diabetes medications are not controlled substances) may be prescribed at the discretion of your Amwell physician, who will make that determination after conducting your online exam and obtaining information from you such as the timing and results of your last lab tests, and when you last had a physical exam. More information is available in the FAQs on our Prescriptions resource page that offer further clarification.

  • What diet is recommended for people with diabetes?

    The recommended diet for people who have diabetes is to limit foods that are high in sugar and carbohydrates. Another diet option for people with diabetes includes a diet with smaller portions throughout the day that include a variety of whole grains, fruits, and vegetables.

Now is the time to try telemedicine!

Amwell can help you feel better faster. Register now for access to our online doctors 24 hours a day.