Frequently Asked Questions

How does an online doctor tell if it is a sinus infection or a cold?

Knowing the patient’s medical history and severity of symptoms are the most useful pieces of information when diagnosing a sinus infection online.  Even in the office setting, one cannot see inside the sinuses, or obtain fluids from the sinuses to analyze further. Doctors on Amwell rely on the patient’s description of their symptoms and active participation in the visit to define our diagnosis and determine the best course of action.

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