Insurance coverage

Health insurance & plans

It’s an important question – does my health insurance cover my urgent care telehealth visits?

The quick answer to this for millions is yes. We are partnering with new health plans every day. Depending on your insurance company and plan, urgent care virtual visits may be a fully-covered benefit. We work with a variety of health insurance companies including, but not limited to:

• Academic Health Plan (AHP)
• Aetna
• Anthem*
• APWU
• Blue Cross Blue Shield of Arizona*
• Blue Cross Blue Shield of Kansas City
• Blue Cross Blue Shield of Kansas
• Blue Cross Blue Shield of Louisiana*
• Blue Cross Blue Shield of Massachusetts*
• Blue Cross Blue Shield of Michigan*
• Blue Cross Blue Shield of North Dakota
• Blue Cross Blue Shield of Nebraska
• Blue Cross Blue Shield of Rhode Island*
• Blue Cross Blue Shield of South Carolina*
• Blue Cross Blue Shield of Vermont
• Beacon Health
• Benovate
• BroadSpire
• Capital Blue Cross (PA)*
• Capital Health (FL)
• CareFirst BlueCross BlueShield*
• CorVel
• Emblem Health
• EnhancedCareMD
• Foreign Service Benefit Plan
• Health Alliance Plan (MI)
• Health Tradition
• Highmark
• Hawaii Medical Service Association*
• Horizon Blue Cross Blue Shield of New Jersey*
• iCare
• Medica
• MHBP
• Mississippi State Employees
• MVP Healthcare*
• Physicans Heath Plan (MI)
• Rural Carrier Benefit Plan
• UnitedHealthCare
• WEA Trust
• WebTPA

* To receive the maximum covered insurance benefit, members of these plans should click their plan name and have visits on their specific platforms.

Insurance coverage refers to urgent care visits only. Visits with independent specialists require advance payment and are not submitted for reimbursement.

Coverage will vary between plans. For example, some employers may cover urgent care virtual visits at different rates than others with the same insurance company.

The best way to find out if you have Amwell’s services as a covered benefit is by following these simple steps:

1. Sign up for free.
2. Create an account and enter your insurance information and subscriber ID when prompted.
3. Once you have completed the sign‑up process, you may begin an online visit with one of our trusted providers whenever you need them. Please note that before you connect with your provider, you will be prompted for payment. The price will be your insurance co‑pay or the low price of $69.

We are working with many of the plans listed above to cover more than just urgent care. Many of these plans are now covering therapy and psychiatry visits, along with other specialties available online. If you wish to have a visit with a therapist or specialist, please consult your specific plan documentation for levels of coverage.

Amwell is host to a broad network of independent specialists, such as dermatologists, physical therapists, and neurologists who are here to help provide care for specific conditions, consultations, and second opinions. Please note that at this time specialist visits are payable at the time of your visit. However, these types of visits may be eligible for reimbursement. You and/or your provider can submit a claim directly to your insurance company using the claim receipt from our platform as evidence of your visit. Your claim receipt is located under “My Records”, then “Previous Visits”. The link to the receipt will be under the visit cost.

If you have questions, please email support@amwell.com or call 877‑410‑5548. We have highly trained health service specialists ready to take your call, 24/7.