Health Insurance & Plans
It’s an important question – does my health insurance cover my urgent care telehealth visits?
The quick answer to this for millions is yes. We are partnering with new health plans every day. Depending on your insurance company and plan, you may have urgent care virtual visits as a fully-covered benefit. We work with a variety of health insurance companies including, but not limited to:
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* To receive the maximum covered insurance benefit, members of these plans should click their plan name and have visits on their specific platforms.
Insurance coverage refers to urgent care visits only. Visits with independent specialists require advance payment and are not submitted for reimbursement.
Coverage will vary between plans. For example, some employers may cover urgent care virtual visits at different rates than others with the same insurance company.
The best way to find out if you have Amwell’s services as a covered benefit is by following these steps:
- Sign up for free.
- Follow the steps to get your account created and when prompted, enter your insurance information and subscriber ID.
- Finish the
sign up process and when you’re ready, you can go onto have a visit. Before you connect with one of our trusted providers, you will reach the payment screen. The price you pay will either be your insurance copay or the low cash price of $69.
We are working with many of the plans listed above to cover more than just urgent care. Many of these plans are now covering therapy and psychiatry visits, along with other specialties available online. If you are looking to have a visit with a therapist or specialist, you can check your specific plan documentation for levels of coverage.
Amwell is host to a broad network of independent specialists, such as dermatologists, physical therapists, and neurologists who are here to help provide care for specific conditions, consultations, and second opinions. You’ll currently have to pay cash up front for specialist visits. That being said, these visits may be eligible for reimbursement. You and/or your provider can submit a claim directly to your insurance company using the claim receipt from our platform as evidence of the visit. You can find your claim receipt under "My Records", then "Previous Visits" and a link to the claim receipt will be under the visit cost.
If you have questions about your health insurance plan, please reach out at support@americanwell.com or call 877-410-5548. We have a highly trained health service support team standing by to take your call, 24/7.