Insurance

Have questions about insurance and Amwell? Look no further.

Health Insurance & Plans

It’s an important question – does my health insurance cover my urgent care telehealth visits?

The quick answer to this for millions is yes. We are partnering with new health plans every day. Depending on your insurance company and plan, you may have urgent care virtual visits as a fully-covered benefit. We work with a variety of health insurance companies including, but not limited to:

 * To receive the maximum covered insurance benefit, members of these plans should click their plan name and have visits on their specific platforms. 
Insurance coverage refers to urgent care visits only. Visits with independent specialists require advance payment and are not submitted for reimbursement.

Coverage will vary between plans. For example, some employers may cover urgent care virtual visits at different rates than others with the same insurance company.

The best way to find out if you have Amwell’s services as a covered benefit is by following these steps:

  1. Sign up for free.
  2. Follow the steps to get your account created and when prompted, enter your insurance information and subscriber ID.
  3. Finish the sign up process and when you’re ready, you can go onto have a visit. Before you connect with one of our trusted providers, you will reach the payment screen. The price you pay will either be your insurance copay or the low cash price of $69.

We are working with many of the plans listed above to cover more than just urgent care. Many of these plans are now covering therapy and psychiatry visits, along with other specialties available online. If you are looking to have a visit with a therapist or specialist, you can check your specific plan documentation for levels of coverage.

Amwell is host to a broad network of independent specialists, such as dermatologists, physical therapists, and neurologists who are here to help provide care for specific conditions, consultations, and second opinions. You’ll currently have to pay cash up front for specialist visits. That being said, these visits may be eligible for reimbursement. You and/or your provider can submit a claim directly to your insurance company using the claim receipt from our platform as evidence of the visit. You can find your claim receipt under "My Records", then "Previous Visits" and a link to the claim receipt will be under the visit cost. 

If you have questions about your health insurance plan, please reach out at support@americanwell.com or call 877-410-5548. We have a highly trained health service support team standing by to take your call, 24/7.

Got Questions? We’ve Got Answers.

See below for answers to some of our most common questions. You can also call us anytime 24 hours a day at 1‑844‑SEE‑DOCS for questions about our services or to speak to a doctor about your symptoms or conditions.

  • What if I don't have health insurance?

    All of Amwell’s services are available without insurance. Your visit will be charged to your credit card. Visits vary depending on service/specialty, but urgent care visits start at just $79.

  • How do I find out if I have telehealth as a covered benefit?

    The best way to find out if a visit is covered by your insurer is to enter your insurance information and subscriber ID when you log in. Then, you can follow the steps until you reach the insurance information page. The price you pay will either be your insurance copay or the low cash price of $79. You have the option of cancelling the visit, if for some reason your insurance does not cover it.

  • Which health plans have Amwell as a covered benefit for urgent care visits?

    Amwell is partnering with new insurance plans every single day. Every health plan is different, so depending on your plan, you may have different levels of coverage. Many plans are offering telehealth visits as a covered benefit or at a reduced rate.

    We work with a variety of health insurance companies including, but not limited to:

    • Academic Health Plan
    • Aetna
    • APWU
    • Blue Cross Blue Shield of Kansas City
    • Blue Cross Blue Shield of Kansas
    • Blue Cross Blue Shield of Massachusetts
    • Blue Cross Blue Shield of Michigan
    • Blue Cross Blue Shield of North Dakota
    • Blue Cross Blue Shield of Nebraska
    • Blue Cross Blue Shield of Rhode Island
    • Blue Cross Blue Shield of Vermont
    • Beacon Health
    • Benovate
    • BroadSpire
    • Capital Blue Cross (PA)
    • Capital Health (FL)
    • CorVel
    • EmblemHealth
    • EnhancedcareMD
    • Health Alliance Plan (MI)
    • iCare
    • Medica
    • Mississippi State Employees
    • Physicians Health Plan (MI)
    • SingleCare
    • UnitedHealthcare
    • WEA Trust
    • Highmark

    Sign up today, enter in your insurance information and see what type of coverage you have.

  • Can I get a prescription online?

    Yes, you can get a prescription online. There is support for this nationwide, however there are several exceptions. Learn more on our prescriptions page.

  • How much does a visit cost?

    Visit prices vary depending on service type. Urgent care visits start at $79, while therapy visits price at $99 (master’s level) or $110 (doctoral level). You can compare prices by reading more on our service pages: https://amwell.com/cm/services/.

    For more information, contact your Human Resources department or health insurance company to see if your visits are covered.

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