Troubleshooting

Have questions about the Amwell application? Look no further.

You have questions and we have answers.

You log on to Amwell, set up your free account and have a visit. Your visit ends, but you still have questions. Can you see a doctor from another state? Can your child have a visit while you accompany them? Can you get prescriptions from an online doctor? We have the answers.

Many people have questions after experiencing telehealth, especially after their first time. We want to make your experience with Amwell as smooth and pleasant as possible. Therefore, we have answered your most commonly asked questions and outlined them below.

Don't see your question? Don't worry. Just e-mail support@americanwell.com or call 877-410-5548. We have highly trained health service specialists standing by to take your call, 24/7.

Got Questions? We’ve Got Answers.

See below for answers to some of our most common questions. You can also call us anytime 24 hours a day at 1‑844‑SEE‑DOCS for questions about our services or to speak to a doctor about your symptoms or conditions.

Now is the time to try online!

Amwell can help you feel better faster. Register now for access to doctors 24 hours a day.

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