Frequently Asked Questions

What if I receive a different prescription than my doctor suggested during the visit?

Prescribing is at the sole discretion of your physician. Often times, someone will receive a prescription but that medication will be available in multiple forms. If the medication your provider prescribed is not covered by your insurance, then you may be issued a different medication with the same purpose that is covered by insurance.

If you have questions about your prescription, please reach out to our 24/7 support line at or call 877-410-5548. Keep in mind that you can also review the notes section from your visit in your account on Amwell.

Other questions related to Prescriptions

Related Content

Now is the time to try telemedicine!

Amwell can help you feel better faster. Register now for access to our online doctors 24 hours a day.