Frequently Asked Questions

What if I receive a different prescription than my doctor suggested during the visit?

Prescribing is at the sole discretion of your physician. Often times, someone will receive a prescription but that medication will be available in multiple forms. If the medication your provider prescribed is not covered by your insurance, then you may be issued a different medication with the same purpose that is covered by insurance.

If you have questions about your prescription, please reach out to our 24/7 support line at support@americanwell.com or call 877-410-5548. Keep in mind that you can also review the notes section from your visit in your account on Amwell.

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