How it works
Have questions about online prescriptions with Amwell? Look no further.
With Amwell, you can set up your free account and have a visit with trusted providers 24/7. During the course of your visit, your provider may recommend an online prescription. We understand that you may have questions, and you can find answers to many frequently asked questions about online prescriptions in the section below.
Before your visit begins, be sure to tell your telehealth provider about any existing prescriptions or over-the-counter medications you are taking. Some medications do not react well with others, so it’s important to be open and honest with your provider to avoid prescription complications.
With telehealth services available in all 50 states, you can have a visit and potentially receive a prescription anywhere across the country. However, please be aware that many medications cannot be prescribed online, including controlled substances.
If you are having a telephonic or phone‑only visit, stricter prescribing regulations will apply. In certain states, a video visit may be required in order to receive a prescription.
If you have additional questions, please reach out to our support team at email@example.com or call 877‑410‑5548. We have highly‑trained health service specialists ready to take your call, 24/7.
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Yes, in general you can get a prescription online. While there is support for this nationwide, there are several exceptions to be aware of. See the FAQs below to learn more about these exceptions.
The Ryan Haight Online Pharmacy Consumer Protection Act was created in the late 1990’s to combat internet pharmacies that were selling controlled substances online. The Act took effect on April 13, 2009 and the Drug Enforcement Agency (DEA) issued regulations effective on the same date. This Act imposed a federal prohibition on form-only online prescribing for controlled substances.
In the practice of telehealth, the child should be present during the visit. The patient’s appearance, particularly with children, is critical to differentiate between “sick” and “not sick.” Occasionally, the parent may want to talk in private with the physician and likewise, the provider may want to speak to the child without the parent. It is highly recommended that all children are seen using video. However, for those states that do not require video to prescribe, the decision to prescribe in this situation is at the sole discretion of the physician. Additionally, children need to have their own account to have a visit online - they cannot be seen under a parent account.
Regulations regarding the requirement of video as a prerequisite to prescribing versus the use of phone only differs state by state. If you are in a state where prescribing by video is necessary, our providers will ask you to end the call with no charge and call back over video where you can see the same provider. We recommend video consultations when treating children with respiratory conditions, abdominal pain, etc.
Prescribing is at the sole discretion of your physician. Often times, someone will receive a prescription but that medication will be available in multiple forms. If the medication your provider prescribed is not covered by your insurance, then you may be issued a different medication with the same purpose that is covered by insurance.
If you have questions about your prescription, please reach out to our 24/7 support line at firstname.lastname@example.org or call 877-410-5548. Keep in mind that you can also review the notes section from your visit in your account on Amwell.
Prescription refills are ordered at the physician’s discretion and require an online visit with video. Refill visits require a full medical evaluation. Patients receiving refills online are required to have an annual visit with their primary care physician or more frequently as determined by the online physician.
- District of Columbia
- New York
- North Dakota
- South Dakota
There are hundreds of controlled substances that cannot be prescribed online, these include most muscle relaxants, erectile dysfunction medications, and insomnia medications. Below is a list of commonly requested medications that we are not able to prescribe online:
- Naloxone, Narcan
- Opium Tincture
- Pseudoephedrine / Ephedrine
You can find a full list of controlled substances here: https://www.DEAdiversion.usdoj.gov/schedules/orangebook/c_cs_alpha.pdf
Once you have received a diagnosis from your online provider, they may talk to you about how online prescriptions work. At the beginning of your visit, you will be guided to pick a pharmacy. If your provider decides to give you a prescription, then your medication will be available at the pharmacy of your choosing and all you have to do is pick it up at your earliest convenience – it’s that easy!
- New Hampshire
- New Jersey
- New Mexico
- North Carolina
- Rhode Island
- South Carolina
- West Virginia
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