Our services Online urgent care
Amwell connects you to board-certified online doctors, 24/7, using your phone, tablet, or computer.
Physicians on Amwell provide care for:
Why other people tried our online urgent care for the first time.
A great solution to getting well: The flu hit me like a ton of bricks when my husband was going out of town. I care for 3 kids as well as my aging parents and so I needed to get well as soon as possible. The video chat with a professional and courteous physician absolutely made my day. And she sent an Rx directly to my pharmacy. Another huge time saver. Could not be more impressed. Will definitely use again!
Mary Beth L.
I'm a fan for life. I wasn't looking for a virtual doctor. But it fit my need as time was of the essence and I didn't have much of it. Dr. Thompson took charge of my situation of needs and just shined. The experience was both warm and comforting. My experience with Amwell and Dr. Thompson was a comprehensive care solution. And the kicker is I saved both time and money.
Scott S.
Peace of mind, from your own home: The last thing you want to do when you're feeling ill is drag yourself out of the house and off to the doctor. Having the convenience of virtually visiting a qualified doctor in the comfort of your own home is absolutely priceless!
Courtney L.
Telehealth is a covered benefit for over 75 million members!
Health plans like United, Anthem, Highmark, and many Blue Cross Blue Shield plans are offering telehealth visits as a covered benefit at a reduced rate. To see if you’re covered, enter your plan and subscriber ID before you have a visit. We’ll automatically work with your plan to give you the lowest out of pocket expenses.
What to expect using Amwell®
- Review our providers's education, experience, and approach to treatment and choose a provider that works for you.
- Schedule your appointment online, no need to call in. Pick a time in your schedule that works for you.
- Add your phone number. This will give us a way to reach you if your appointment changes.
- Set a reminder, we'll email you a few hours before the call so you can get ready.
- That's it! On the day of your appointment you'll talk to your provider and address your concerns.
Practice telemedicine
Are you a provider interested in practicing telemedicine? Learn more about how to list your practice and start seeing patients within days.
Got questions? We’ve got answers.
No. The cost is the same no matter when you visit with the doctor.
Amwell is an affordable, convenient way to resolve routine medical conditions. Our secure technology makes it possible to see a doctor face to face, without having to leave home, on your smartphone, desktop or telephone. With video, providers can look, listen, and engage with you to diagnose health concerns and provide you with an effective treatment plan.
A typical online doctor visit on Amwell is 10 minutes – the amount of time needed to handle most medical issues. Of course, you can add more time should you need to.
If it is not an emergency condition, yes. Doctors on Amwell are able to provide medical advice, counsel you about your condition, and help you work through your treatment options.
Illness or injury can strike at any time. Amwell helps you get back on your feet, no matter where you are or the time of day. You can see a doctor online for a range of issues, from minor illnesses and injuries, symptoms from a chronic condition, or to address general health concerns. Here are a few reasons people go online to see a doctor:
- “I feel like I should probably see a doctor, but can’t really fit it into my over-booked schedule.”
- “It’s difficult for me to get a doctor’s appointment.”
- “I’m not sure if I should go to the ER or not.”
- “My doctor’s office is closed and I don’t want to go to an urgent care clinic or hospital.”
- “I just moved and don’t know any doctors in my area.”
- “I just need a second opinion.”
- “I’m between jobs and have no coverage.”
- “I have a question about a loved-one’s health and would like some advice.”
Amwell is designed for on-demand care so no appointment is necessary. After you register and log in to Amwell, doctors who are available for a visit will appear on your screen. You can browse doctor profiles and select who you want to see by clicking on the green “Connect” button. If no one is available, you will be placed in a "waiting room" and notified by text message once a doctor becomes available.
Yes, you do need to create an account before you can speak to a doctor on Amwell. The account creation process is simple and takes just a few minutes. We recommend you set up your account now so it’s ready when you need it. Once your account is created, you can use the mobile app or website with the same username and password.
Yes. We feel it is of utmost importance to maintain patient privacy and keep information secure. Amwell is designed to be a private, secure, HIPAA-compliant tool that allows you to safely and confidentially consult with a doctor online.
Amwell is not for people suffering from serious or life threatening conditions, such as:
- Seizures
- Chest pain
- Neurological symptoms, suggesting a stroke
- Difficulty breathing
- Dizziness or loss of consciousness
- Sudden bleeding
- Choking or gagging
- Severe Hypertension or Hemorrhoids
- Head injury
- Possible broken bones
- Cancer
- Patients who want to hurt themselves (suicidality)
- Patients who want to hurt others (homicidality)
- Schizophrenia or hallucinations
If you have any of the above symptoms or any other serious medical concerns, please call 911 or proceed to the nearest emergency department.
The doctors on Amwell are part of the Amwell Medical Group, which is a primary care practice with a national network of board-certified doctors who, on average, have 15 years of experience. Doctors are both single- and multi-state licensed and credentialed to work in your state of residence; 24 hours a day, 365 days a year. Each of our doctors goes through a rigorous selection process to become a part of the network.
Unfortunately, no. Doctors on Amwell are there to support your care between office visits, such as when you are traveling or when you have a non‑emergency or low‑acuity health condition.
Yes, by dialing 1-844-SEE-DOCS you can connect with agents who can assist you with whatever it is you’re looking for, including enrollment, connecting with a doctor, or answering any technical support questions.
Yes. Just make sure to select the state you’re in under ‘My Location’ and you’ll only see doctors licensed to treat you in that state. When using the app, you can choose to update your current state based on mobile geolocation, making it faster to find a doctor whether you are home or on the go. Doctor visits via telehealth are permitted in every state nationwide.
No. At this time we operate only within the United States.
Children under the age of 18 may be added to your Amwell account.
Yes, you can get a prescription online. While there is support for this nationwide, there are several exceptions to be aware of. Learn more on our prescriptions page.
Doctors on Amwell will discuss your health history and assess whether a refill is safe at this time or whether it would be necessary to see your primary care physician in person. The decision to provide a refill and the quantity is at the sole discretion of the doctor. Be sure to share any information you have about your health history and condition that may help facilitate your refill, such as recent lab tests or blood pressure readings.
Doctors on Amwell are able to provide simple forms like sick slips or back to work/school documents as clinically appropriate. Be sure to request the documentation before ending your conversation. Please note that doctors on Amwell are not able to provide more substantial documents like FMLA forms, disability forms, or handicap/DMV documents as these documents require an in‑person evaluation.
No. Doctors on Amwell are not able to order lab tests. Due to the nature of telehealth, it is difficult to follow up, obtain the results, and interpret these tests. Our providers may suggest following up with your in‑person provider and obtaining a test, however they are unable to order a test on your behalf.
You may choose to share this information. You will be asked if you want a copy of your after-visit summary to be shared with your primary care provider. If you choose to share your after-visit summary, Amwell will fax or electronically transmit your after-visit summary to your PCP. You may also decide not to share this information. The choice is yours.
Don’t see your question? Don’t worry. Just e‑mail customer.support@amwell.com or call 1-877-410-5548. We have highly-trained health service specialists ready to take your call, 24/7.
Yes, during your visit just ask the doctor to write you a doctor's note and you will get a secure message with the sick slip attached. This note is stored in your account under both secure messages and past visits. If you're having trouble printing the note from your mobile device, you can log in through the desktop version and print directly from there.
To keep health information private, each adult must create their own account. Children under 18 may be added to their parents account.
If you think you’re experiencing a medical emergency, please do not use telehealth. Instead, you should immediately seek emergency care by calling 911.
