Chronic Care

Have questions about chronic care management with Amwell? Look no further.

Chronic Care Management

Chronic Care Management – which is defined as ongoing care for your conditions that are expected to last anywhere from a year to the rest of your life – is widely recognized as a critical component of your primary care, and one that has a significant impact on improving your overall well-being. If you previously were diagnosed with a condition that requires Chronic Care Management, you have the option to see an Amwell online provider for this ongoing care.

So how effective is telemedicine in helping me manage my chronic conditions? Many studies have shown that being able to access care online greatly increases your ability to manage your condition. The ease of access to specialists – particularly in remote areas – means patients have greater opportunities to discuss their conditions on a regular and more frequent basis. Also, the ability to speak with a physician or specialist more frequently helps you to stick with your care plan and to get a better understanding of your condition.

With Amwell, you can set up your free account and have a visit with trusted providers in minutes. Before your visit even starts, make sure to tell your telehealth provider that you are interested in ongoing chronic care management. You should inform your Amwell physician if you have any conditions other than the one for which you are seeking ongoing care, as well as any existing prescriptions or over the counter medications you are taking. Some medications do not react well with others, so it’s important to be honest and open with your provider to avoid complications.

Currently, we can provide patients with help managing the following:

During your visit, your provider may discuss:

  • The status of your condition
  • Pertinent vital signs and test results
  • Your care plan
  • How your condition is affecting your overall health
  • Changes in your lifestyle or treatment regimen that may improve your condition

Your Amwell physician, at his or her discretion and in accordance with the laws of your state, may also provide you with an online prescription. With telehealth services in all 50 states, Amwell physicians are able to prescribe medications during an online video visit from anywhere across the country. There are some limitations, though. There are some medications that physicians still cannot prescribe online, including controlled substances and extended prescriptions for birth control medications. Also, if you are having a telephonic or phone only visit, stricter regulations will apply. In certain states, you may need to have a video visit to receive a prescription.

Many of your questions about Chronic Care Management are answered either below, or within the page for your specific condition. If you don’t see your question answered below, please reach out to our support team at support@americanwell.com or call 877-410-5548. We have highly trained health service specialists standing by to take your call, 24/7.

Got Questions? We’ve Got Answers.

See below for answers to some of our most common questions. You can also call us anytime 24 hours a day at 1‑844‑SEE‑DOCS for questions about our services or to speak to a doctor about your symptoms or conditions.

  • Can I get a prescription online?

    Yes, you can get a prescription online. There is support for this nationwide, however there are several exceptions. Learn more on our prescriptions page.

  • What information do I need for my visit with an Amwell physician?

    In general, it is important for you to have the following information available for your visit:

    • Most recent lab results
    • Results of any daily testing (e.g., blood pressure, blood glucose)
    • Any medications you are taking – both prescription and over-the-counter
  • How effective is telemedicine in helping me manage my chronic conditions?

    Many studies have shown that being able to access care online greatly increases your ability to manage your condition. The ease of access to specialists – particularly in remote areas – means patients have greater opportunities to discuss their conditions on a regular and more frequent basis. Also, the ability to speak with a physician or specialist more frequently helps you to stick with your care plan and to get a better understanding of your condition.

  • Can Amwell physicians diagnose a chronic condition?

    No. Because diagnoses of chronic conditions require specialized tests with specific equipment, they cannot diagnose your chronic condition. In order to see an Amwell physician for chronic care management, you will first need a diagnosis of that condition from a physician you have seen in person.

  • For which chronic conditions or other long-term care issues does Amwell currently provide management?

    Currently, we can provide patients with help managing the following:

    • Diabetes
    • Headaches/Migraines
    • Birth control methods
    • Tachycardia (rapid heart rate)
    • Hypertension
    • Insomnia (cannot prescribe bridge prescriptions)
    • COPD/Asthma
    • Dermatology issues (Acne, Eczema, recurrent infections)
    • Depression/Anxiety
    • …and many more!
  • What is a bridge prescription?

    When an Amwell physician determines you need a change in medication, but due to either state laws or some other reason he or she prefers not to write a full prescription, the physician may furnish you with a “bridge prescription.” A bridge prescription is an order for a limited supply of medication – usually enough for 15 to 30 days – that will cover your needs until you see your primary care physician and receive a physical examination to determine if the medication is right for you and if a longer supply is warranted.

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